Nicola Jane Limited is committed to protecting and respecting your privacy and we want you to understand how we collect and use information about you. We also value your comments in this regard so please feel free to contact us with any queries.
The privacy notice describes to you:
- who we are
- what personal data we collect and store about you, and how we collect it
- why we collect personal data and what we do with it
- the categories of third parties with whom we share your personal data
- how we retain your information and keep it secure
- your rights and how to exercise them
- how to contact us
For the purposes of data protection law, the “controller” is Nicola Jane Limited, a company incorporated and registered in England and Wales under company number 1763323 and having its registered office address Southern Gate, Terminus Road, Chichester, PO19 8SE United Kingdom (from now on referred to as “Nicola Jane”, or as “we” and related words such as “us” and “our”). Our registered VAT number is 386 4081 32
1. Who are we?
As controller we are responsible for, and control the processing of, your personal data. We are registered as a data controller with the Information Commissioner’s Office, which is the UK’s supervisory authority for data protection matters.
If you would like to contact us about this notice, including if you wish to receive further information about any aspect of it, our details are as follows:
Data Privacy, Nicola Jane, Southern Gate, Terminus Road, Chichester, PO19 8SE
In the course of our business, which is the sale of post-surgery bras, swimwear, prostheses, clothing and other related items in our shops, mail order, fitting clinics or support group meeting and online, we collect the following personal data when you provide it to us:
2. What information do we collect from you?
- personal details, such as
- - name and title
- - username
- contact data, such as
- - delivery address
- - billing address
- - e-mail address
- - telephone and mobile number(s)
- payment card details
- transaction data, such as
- - details about payments to and from you
- - details of products and services you have purchased from us
- technical data, such as
- - internet protocol (IP) address
- - your login data, browser type and version
- - time-zone setting and location
- - browser plug-in types and versions
- - operating system and platform and other technology on the devices you use to access our website
- profile data, such as
- - username and password
- - orders made by you
- - your preferences
- - feedback and survey responses
- usage data, such as
- - information about how you use our website, products and services
- marketing data, such as
- - your preferences in receiving marketing and communications.
We also do not collect information about criminal convictions or offences.
We obtain personal data from sources as follows:
3. How do we collect personal data?
- directly from you when you interact with us, for example when you
- - create an account
- - buy our products in a store, mail order, fitting clinics and support group meetings or online
- - sign up to our mailing lists
- - request information
- - write to us
- - phone our customer services team
- - enter a competition
- - take part in a survey
- - give us feedback or post comments or reviews
- - apply for a job or send a CV
- from customers if they provide your details in relation to an order or a wish list: if you are providing another person’s details, please ensure you have that person’s explicit consent to do so
- from automated technologies such as cookies and tags when you use our website – for more information, please see our cookies notice to find out more
4. How do we use your personal data?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- to allow you to register an account
- to perform a contract we are about to enter into or have entered into with you
- if it is necessary for our legitimate interests and these are not overridden by your own rights and interests
- where we need to comply with a legal or regulatory obligation.
In order to process personal data, we must have a lawful reason (sometimes called a lawful basis). We always ensure that this is the case, and we set out our lawful bases below – but please note that more than one may apply at any given time: for example, if we inform you of changes to our privacy notice, we may process your personal data on the ground of complying with law and on the ground of legitimate interests.
We will use your personal data only for the purposes for which we collected it, unless we fairly consider that we need it for another reason that is compatible with the original purpose.
Please contact us if you would like more information on this.
If you are our customer we will process your personal data for the following purposes, on the legal basis that it is necessary for us to provide our products and services to you:
- to enable us to carry out our services
- to identify you
- to respond to your inquiries
- to allow you to register an account or set up a wish list
- to the extent necessary to provide you with information you have requested in relation to our products and services before you decide to purchase them
- to provide our products and services, including enabling them to be delivered to you and contacting you about your order (for example, regarding stock or availability)
- to carry out billing and administration activities, including refunds and credits
We process your personal information for our legitimate business purposes, which include the following:
- to conduct and manage our business
- to identify suspicious purchasing activity (for example, where a card has been used for high-volume and/or high-value purchases or where cardholder and deliver addresses differ) – however, we do not make automated decisions on the basis of such profiling
- to ensure our website and systems are secure
- to personalise your web experience – for example, by tailoring our products and offers to you
- to allow you to review a product you have purchased
- to analyse, improve and update our services for the benefit of our customers
- to deal with complaints
- where you have made a purchase from us, to let you know about our products, services, promotions or events that we consider may be of interest to you (and which may be tailored to your interests as construed from your purchase history). We do this only where you have provided us with a preferred means of contact for this purpose. We carry out this processing on the legal basis that we have a legitimate interest in marketing our products and services, and only to the extent that we are permitted to do so by applicable direct marketing laws. You can opt out of receiving this information by unsubscribing from our emails, by returning our catalogues to the address indicated, or by contacting us as set out in Section 1 above.
We may process your personal data in order to comply with applicable laws (for example, if we are required to co-operate with an investigation pursuant to a court order).
Compliance with laws
If you have never purchased from us or have not purchased from us for a long time, but have given us your explicit consent to hear from us about our products, services, promotions or events that we consider may be of interest to you, we will contact you by post or email (according to the contact preference you have provided). You have the right to withdraw consent to marketing at any time.
We may provide your personal data to the following recipients for the purposes set out in this notice:
5. Do we share your personal data?
- our service providers, including
- - logistics providers, such as those who deliver our orders
- - e-mail and mail service providers
- - technical and support partners, such as the companies who host our website and who provide technical support and back-up services
- merger or acquisition partners, to the extent that sharing your personal data is necessary
- law enforcement agencies, government or public agencies or officials, regulators, and any other person or entity that has the appropriate legal authority where we are legally required or permitted to do so, to respond to claims, or to protect our rights, interests, privacy, property or safety
To form a contract with you, we will need some or all of the personal data described above so that we can perform that contract or the steps that lead up to it: this is set out above in this notice. If we do not receive the data, the contract could not be performed.
6. Do you have to provide personal data – and, if so, why?
If you sign up to our mailing list, you will have to provide certain personal data. Of course, you may decide to stop receiving our mailings at any time.
We carefully consider the personal data that we store, and we will not keep your information in a form that identifies you for longer than is necessary for the purposes set out in this notice or as required by applicable law. In some instances, we are required to hold data for minimum periods: for example, UK tax law currently specifies a six-year period for retention of some of your personal data.
7. How long will your personal data will be kept for?
Nicola Jane has security measures in place designed to prevent data loss, to preserve data integrity, and to regulate access to the data. Only authorised Nicola Jane employees and third parties processing data on our behalf have access to your personal data.
8. How do we keep your personal data secure?
All Nicola Jane employees who have access to your personal data are required to adhere to the Nicola Jane Privacy Notice and we have in place contractual safeguards with our third-party data processors to ensure that your personal data is processed only as instructed by Nicola Jane.
The security measures we have in place include:
- regular reviews of information collection, storage and processing practices to protect against unauthorised access
- restriction of access to personal information
- monitoring of systems storing and processing information
- use of secure technologies (e.g. SSL, encryption)
- scenario planning and crisis-management exercises to ensure we are ready to respond to cyber security attacks and data security incidents.
We take all reasonable steps to keep your data safe and secure and to ensure the data is accessed only by those who have a legitimate interest to do so. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
Please contact us using the details in section 1 of this notice if you would like more information about this.
We draw your attention to your following rights under data protection law:
10. Your information rights
- right to be informed about the collection and use of your personal data
- right of access to your personal data, and the right to request a copy of the information that we hold about you and supplementary details about that information – you will be asked to provide proof of your identify and residential address, and we may ask you to provide further details to assist us in the provision of such information
- right to have inaccurate personal data that we process about you rectified – we want to ensure that the personal information that we process and retain about you is accurate, so please do remember to tell us about any changes, for example if you have moved house or changed your contact details. It is your responsibility to ensure you submit true, accurate, and complete information to us; please also update us in the event this information changes.
- right of erasure – in certain circumstances you have the right to have personal data that we process about you blocked, erased or destroyed
- the right to object to, or restrict:
- - processing of personal data concerning you for direct marketing
- - decisions being taken by automated means which produce legal effects concerning you or that similarly significantly affect you
- - in certain other situations, to our continued processing of your personal data
- the right of portability of your data in certain circumstances.
Please contact us using the details in section 1 of this notice if you would like to exercise any of these rights or know more about them.
These rights are subject to certain limitations that exist in law. Further information about your information rights is available on the ICO’s website: https://ico.org.uk/.
We may change this notice from time to time. You should check this notice on our website occasionally, in order to ensure you are aware of the most recent version.
12. Changes to this privacy notice
We hope that you will be satisfied with the way in which we approach and use your personal data.
13. What should you do if you have a complaint?
Should you find it necessary, you have a right to raise a concern with the information regulator, the Information Commissioner’s Office: https://ico.org.uk/.
However, we do hope that if you have a complaint about the way we handle your personal data, you will contact us in the first instance using the contact details in section 1 above, so that we have an opportunity to resolve it.