All orders received by 4.00pm are despatched by Royal Mail on the same working day unless it is a UK bank holiday. If your item is out of stock you will see a message at the time of ordering and also on your Order Confirmation email.
If an item is out of stock and due in to stock within two weeks, we will hold the in-stock items until everything is available. If you would like us to ‘part-despatch’ your order, please email firstname.lastname@example.org or call us on 0345 265 7595.
For items out of stock for longer than 2 weeks, we will automatically despatch the items that are in stock.
All parcels are sent out in plain packaging with just our return address – no logo.
Standard Delivery - £3.50 (UK delivery ONLY)
Royal Mail Tracked 48
Next Day Delivery – £8.95 (UK delivery ONLY)
Royal Mail Special Delivery* guaranteed by 1pm
*Orders will only be delivered within the specified delivery time if ordered before 4.00pm. Orders placed after 4.00pm on a Friday or on a Saturday or Sunday will not be despatched until Monday.
Special Delivery orders will require a signature on delivery. If no-one is available to take the order, a note will be left by Royal Mail and the parcel will be returned to your local Sorting Office. Please call the telephone number on the Royal Mail 'Unable to Deliver' note to arrange re-delivery.
The above services can all be tracked, you will receive your tracking information via your Order Confirmation email. If a mobile number is provided by yourself at the time of ordering you will also receive tracking information via text message. If you do not receive any tracking information please email email@example.com or call us on 0345 265 7595 for your specific tracking number.
International Postage Charges (inc Eire)For customers living outside the UK the delivery will take 7-10 working days for orders sent to Europe and 10-15 working days for orders sent to the rest of the world.
Up to £50 £7.50
Over £50 £13.50
Unfortunately we are currently not able to deliver to the following countries: Albania, Argentina, Aruba, Bangladesh, Belize, Benin, Botswana, Cameroon, Chile, Cuba, Ethiopia, Ghana, India, Iran, Kuwait, Lebanon, Lithuania, Moldavia, Nigeria, Pakistan, Phillipines, Rwanda, Thailand, Uganda, Zambia, Zimbabwe. For further information please call us on +44 1243 537300 (from outside the UK).