UK delivery

• All orders received by 4.30pm are despatched by Royal Mail on the same day (excluding weekends and UK Bank Holidays)
• Orders are sent out in plain packaging with just our return address – no logo
• All orders are shipped from the UK and times above are GMT/BST


Royal Mail UK Standard Delivery - £3.50

• Orders will be delivered within 2-4 working days from despatch


Royal Mail Next Day Delivery - £8.95

• We can send your order using Royal Mail's Next Day service which is guaranteed to get to you the next working day (subject to stock availability)
• Orders must be placed by 4:30pm, Monday - Friday, to guarantee next working day delivery.
• Royal Mail Next Day Delivery orders will require a signature on delivery. If no one is available to take the order a note will be left by Royal Mail and the parcel will be returned to your local Sorting Office. Please call the telephone number on the Royal Mail 'Unable to Deliver' note to arrange re-delivery
 

Next Day Delivery Exceptions:

• Orders placed after 4:30pm will arrive the second working day
• Orders placed on a Friday are guaranteed for Monday but maybe delivered on Saturday
• Orders placed on a Saturday, Sunday or a Bank Holiday - will arrive the second working day

For more information on Next Day Delivery visit the Royal Mail website



International Delivery


For customers living outside the UK the delivery will take 7-10 working days for orders sent to Europe and 10-15 working days for orders sent to the rest of the world.
 
Orders will be sent out via Royal Mail Overseas Registered Delivery, the postal charges are as follows;
 
Value of Order             Delivery Charge
Up to £50                      £7.50
Over £50                       £13.50


Unfortunately we are currently not able to deliver to the following countries: Albania, Argentina, Aruba, Bangladesh, Belize, Benin, Botswana, Cameroon, Chile, Cuba, Ethiopia, Ghana, India, Iran, Kuwait, Lebanon, Lithuania, Moldavia, Nigeria, Pakistan, Phillipines, Rwanda, Thailand, Uganda, Zambia, Zimbabwe.  For further information please call us on +44 1243 537300 (from outside the UK).



Out of Stock Items


• If your item is out of stock, a message will appear at the time of ordering and again on your Order Confirmation email
• If an item is out of stock and due within two weeks, we will hold the in-stock items until everything is available. If you would like us to ‘part-despatch’ your order, please email customerservice@nicolajane.com or call us on 0345 265 7595
• For items out of stock for longer than 2 weeks, we will automatically despatch the items that are in stock

 
Tracking Your Order


• Both of our delivery options can be tracked on the Royal Mail website
• You will receive your tracking information via your Order Confirmation email and if you provide a mobile number at the time of ordering you will also receive tracking information via text message
• If you do not receive any tracking information please email customerservice@nicolajane.com or call us on 0345 265 7595 for your specific tracking number