Returns & Exchanges
We will pay for your goods to be returned. Please allow 10 days for your refund/exchange to be processed.
Follow these easy steps:
We do not charge VAT on any of our mastectomy goods, which are supplied to an individual for their own use. When ordering you must sign and return the VAT Concession Form found on section 4 of the Order Form opposite. VAT is charged on all non-mastectomy goods like briefs and sarongs. In these cases the goods will be marked ‘VAT Inclusive’.
All items are sent by Royal Mail Airsure delivery service. Please allow up to 10 working days to receive your order.
Value of order £51 - £100 - £13.50
2. Important: Please make sure you mark the outside of the parcel with “Returned Goods”.
3. Postage costs on returns and exchanges are at the customer’s own expense.