Returns & Exchanges

Free Returns (UK only):
We will pay for your goods to be returned. Please allow 10 days for your refund/exchange to be processed.

Follow these easy steps:
 
1. Fill in your returns form found on the reverse of your dispatch note and enclose it with your return items. Re-seal the bag.
2. Place the freepost sticker (also found on the reverse of your despatch note) over your address label, covering your details.
3. Take to the Post Office and obtain a Certificate of Posting.  Without this we cannot be held responsible for goods lost in the post on their way back to us.
 
Returns address:
Nicola Jane Returns Department,
FREEPOST (SCE 7826),
Chichester,
PO19 2BR

VAT Concession:
We do not charge VAT on any of our mastectomy goods, which are supplied to an individual for their own use. When ordering you must sign and return the VAT Concession Form found on section 4 of the Order Form opposite. VAT is charged on all non-mastectomy goods like briefs and sarongs. In these cases the goods will be marked ‘VAT Inclusive’.

Ordering From Outside the UK
All items are sent by Royal Mail Airsure delivery service. Please allow up to 10 working days to receive your order.
 
Delivery Charges:
Value of order up to £50 - £7.50
Value of order £51 - £100 - £13.50
Value of order £100 and over - £16.00
 
Returns from Outside the UK:
1. Fill in your returns form found on the reverse of your dispatch note and enclose it with your return items. Re-seal the bag.
2. Important: Please make sure you mark the outside of the parcel with “Returned Goods”.
3. Postage costs on returns and exchanges are at the customer’s own expense.